Privacy Policy

Permitz Group Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).

1. Collection of Personal Information

We may collect personal information from you in various ways, including when you interact with us electronically or in person, when you access this website, and when we provide our services to you. The types of personal information we may collect include:

• Your name, contact details (such as email address, phone number, and postal address).
• Information about your business or company if you are a corporate client.
• Details related to the services you inquire about or engage us for, such as competition details, promotional mechanics, and participant information if you engage us for draw services.
• Information you provide through customer surveys or when you participate in our promotions.
• Records of our communications with you, including emails and phone calls.
• Technical data such as your IP address, browser type, and operating system when you visit our website.

We will only collect personal information by lawful and fair means and not in an unreasonably intrusive way. Where it is lawful and practicable, you may have the option of not identifying yourself or using a pseudonym when dealing with us.

2. Use and Disclosure of Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

• To provide our services to you, including trade promotion advice, permit applications, terms and conditions drafting, and electronic draw services.
• To communicate with you, including responding to your inquiries and providing customer support.
• To manage our relationship with you.
• For internal administrative purposes, including record keeping, accounting, and staff training.
• To send you marketing communications about our services, promotions, or events that may be of interest to you (you may opt-out of these at any time).
• To comply with our legal obligations and assist government and law enforcement agencies or regulators.
• To improve our services and website experience.

We may disclose your personal information to third parties in connection with the purposes described above. These third parties may include:

• Our employees, contractors, or service providers who assist us in operating our business and providing services (e.g., IT service providers, payment processors, mail houses).
• Government and regulatory authorities as required or authorised by law (e.g., state gaming authorities for permit applications).
• Our professional advisors (e.g., lawyers, accountants, auditors).

We do not typically disclose personal information to overseas recipients unless it is necessary for the provision of our services and we have your consent, or are otherwise permitted by the APPs.

3. Data Quality and Security

We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and up-to-date. We also take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes implementing physical, technical, and administrative security safeguards.

4. Access and Correction

You have the right to request access to the personal information we hold about you and to request its correction. To make such a request, please contact us using the details below. We will respond to your request within a reasonable period. We may charge a reasonable fee for providing access to your personal information to cover our administrative costs.

5. Cookies and Website Analytics

When you visit this website, we may use cookies or similar technologies to enhance your experience and to collect information about your usage of our website. Cookies are small text files stored on your device. You can usually modify your browser setting to decline cookies if you prefer. We may also use website analytics services (such as Google Analytics) to collect and process data.

6. Complaints

If you believe that we have breached the APPs or have any concerns about our handling of your personal information, please contact us using the details below. We will investigate your complaint and attempt to resolve any breach or concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the amended version on this website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Permitz Group Pty Ltd
Email: info@permitzgroup.com

You can also find more information about privacy and the APPs on the OAIC website at www.oaic.gov.au.